Description
Accounts for Sellers and Explorers needs to be requested and then created by OTB.
Once the profile is created, the password is not set yet: the first step in order to login is to choose a password.
This procedure explains how to do it.
Resolution
- Connect to https://hyperoom.otb.net/, write the email that was used to register your account (it's usually your primary email) and click on CONTINUE
- On the following screen, click on forgot password
If more than one account is linked to your email, you will see a drop-down list from which to choose:
in this case, repeat the reset password procedure for each account (password are not synced between accounts, so it's up to you to choose the same for all or keep them different)
- Check your Inbox: you should receive an email with a reset password link
- Choose your password and confirm with RESET PASSWORD
You are now back to the initial page: login with your email (select the account from the dropdown, in case you have more than one) and the password that you just choose.
Depending on your role, you will see two different pages:
- SELLERS (create and Join selling sessions as well as browse the catalogue)
- EXPLORERS (browse the catalogue to see the collection)
- Did you know we also have an APP? Check this article to understand how to install it.
- Explore the collection
- Create your first selling session (SELLERS only).
- Add to your browser favorites both https://hyperoom.otb.net/ (Main HYPEROOM site) and https://hyperoom-help.otb.net/ (Help site).
- Check our support guidelines to make sure you know how to ask for assistance if you need help.
Applies to
- Sellers and Explorers. Buyers should follow the self registration procedure.
- HYPEROOM 2.0
Additional information
For the best experience on HYPEROOM we suggest using Google Chrome, Firefox or Edge Chromium.
Internet Explorer and Edge are not supported
For MAC users, Safari is known to sometimes have issues with password reset.