FAQ
20 Articles
1 Workflow
- HYPEROOM APP logs me out after a few minutes: is that normal?
- Can we copy the cart to another selling session after the order has been submitted?
- Can we copy styles or the cart's content to another client?
- Is there a way to download the catalogue as a PDF file?
- Is there a way to see past seasons on HYPEROOM?
- How do I install the APP?
- Is it possible to add a door to a selling session after it has been created?
- Is it possible to tag dropped product on the excel export?
- Is it possible to print the order in PDF?
- Can we copy a Wish-List to another client - order?
Selling on HYPEROOM
16 Articles
- Selling on HYPEROOM quick guide
- How to create a selling session
- How to use the correct Profile, Client and Customer combination in creating a selling session
- How to send the order to Stealth
- How to upload an order via Template file
- Hyperoom Seasonal - Update a Selling Session
- Selling Session Duplication (Seasonal)
- Super Agent: Creation of a Selling Session
- How to reset the password as HYPEROOM Seller (via Forgot Password)
- Order list recap for Agent selling sessions
Vendere con HYPEROOM (ITA)
5 Articles
1 Checklist
- Come cambiare la password su HYPEROOM (Seller)
- Come accedere alla gestione delle proposte Ordine su Stealth (ITA)
- Come confermare un ordine e inviarlo per firma al cliente tramite Stealth (ITA)
- Come scaricare la lista delle sessioni create per brand - Seasonal (ITA)
- Contratto Quadro: Come impostare lo skip automatico delle T&C generali ai Buyers
- Download flag: Enable Export
Common issues
17 Articles
1 Workflow
- I can't find a door\client
- I logged into HYPEROOM to check the collection but I can only see the "join your first selling" message
- I can't find on Stealth the orders that I submitted
- Catalogue is not displaying prices
- A selling session has disappeared from the website
- Add to wishlist is greyed out. Products cannot be added to the cart.
- Stuck on message "selling session already present" trying to re-join a session which we can't find in the list (BUYER)
- I want confirm the order but the SUBMIT button does not work and I can't click on "cart placed by buyer"
- I need to see all collections but I can find only the most recent ones for the season
- HYPEROOM APP shuts down right after I enter my email