Description
I want to see the catalogue, but all I can see is the join your first selling session button.
Applies to
HYPEROOM's website
Sellers and Explorers (both OTB and External partners)
Cause
This is the BUYER's home screen.
If you got here it means that you either:
- Never requested an account and instead created one via the self registration page that is dedicated to BUYERS
- Have both a BUYER account and one created by OTB and you selected the first one upon login
Resolution
Does your login screen look something like the screenshot below?
Than you have two accounts:
- Select the one that has -JC, -DS, -MM, etc (depending on the brand) at the end and login (if this is the first time, you will need to follow the procedure for first login)
- Send an email to [email protected] requesting to have the BUYER's account removed
This means you only have a BUYER's account
- Follow the procedure to request an account
- Mention that you have a BUYER's profile that should be removed
alexia panagiotoula
i can only see the join new session, after reset my password.
i also open the catalogue and it was empty
all previous selling sessions have disappeared from the webside
NICOLA CARRARO
@alexia: thanks for using the comment section!
In fact your problem was different from the one described here, because you were actually connected to the seller's side, but due to a problem with all accounts, all sessions were temporarily gone.
Should you need to seek help in the future, I'd suggest send an email to [email protected] and leave the comment section to Q&A related to the published article.