Starting May 2022 (dates may vary from Brand to Brand), OTB's current replenishment platform (WRT) will be enter a phase out period during which our new solution, HYPEROOM Replenishment, will be made available to all current WRT Buyers.
Follow the steps below to learn how to access the new platform and manage a replenishment order.
We suggest cleaning the cache before starting the process.
- Open https://hyperoom.otb.net/buyer from your browser
- Use your e-mail as Username
- As Password, use the same one that you were using on WRT (should you have a problem, use the Forgot Password link to reset it)
![login.otb.org - [Guest] - Microsoft Edge](https://media.screensteps.com/image_assets/assets/005/318/561/original/4b8be97f-d2e1-4902-b93c-656c81f9a280.png)
If you run into troubles at this stage, please send an e-mail to [email protected]
If you don't have an account, click on Sign up and fill up the form, requesting a replenishment access
![[April 29th, 2022] Changes to login and registration for HYPEROOM's BUYERS | HYPEROOM Support | HYPEROOM Help center and 6 more pages - OTB Profile - Microsoft Edge](https://media.screensteps.com/image_assets/assets/005/335/504/original/810a8624-4836-4a6b-bdef-cd4d44262229.png)
- Select Area: Seasonal (1) > Replenishment (2) > the brand (3) necessary only if working with more than one, as in the screenshot below)
- Click on Initialize an order
3. Select the order type: Replenishment or Swap and click on Next
- Select the door and CONFIRM
- Order gets created and opened immediately
![Hyperoom OTB - Preprod - [Guest] - Microsoft Edge](https://media.screensteps.com/image_assets/assets/005/317/970/original/98478260-7fe1-4406-9799-25eb9d762598.png)
Catalogue navigaton works for the most part just like for seasonal orders (you can check how to use most functionalities in the article How to check the collection using the Catalogue section) but there are some features unique to replenishment:
- Never Out Of stock (NOOS) items
- Season selection
- Already Purchased items
![Hyperoom OTB - Preprod - [Guest] - Microsoft Edge](https://media.screensteps.com/image_assets/assets/005/316/867/original/0b9c4589-e094-4986-a338-997b137f54dd.png)
- Season indication
- Dedicated icons to indicate whether the product was already purchased in seasonal on in replenishment
- Added quantities for product variants
![Hyperoom OTB - Preprod - [Guest] - Microsoft Edge](https://media.screensteps.com/image_assets/assets/005/317/606/original/84ff8c47-22fa-45d7-82f1-ed619f0f1098.png)
On each new order you will find all products that were added to the wish-list on previous orders.
Quantities can be added to products in different ways:
- Clicking on the quick add to cart icon from the Catalogue view
- Clicking on Cart from the product page
Once the size grid is opened, Availability shows the maximum selectable quantity for each size.
Once the quantity is added, it will remain reserved for a limited time.frame. If the order is not confirmed within the time range, quantities will be made available for other customers
Depending on the Brand, selected products may show future availability
As well as availability for product variants
It is now time to open the CART and to review the selected products, before the checkout.
Items subject to a discount will show the information on the left.
Information on future availability (if available) will show on the top.
Once you are satisfied with the cart, click on CONFIRM on the bottom right corner to submit the order for approval to Customer Service.
Order status changes from PENDING to CONFIRMED.
![Hyperoom OTB - Preprod - [Guest] - Microsoft Edge](https://media.screensteps.com/image_assets/assets/005/318/620/original/01987da0-565b-4373-bf17-3fdc6f39bcaf.png)
A replenishment order can have 5 statuses, depending where it's at in the order process:
- Pending: draft order
- Confirmed: submitted for approval to Customer Service (see below the automatic notification e-mail that is sent from HYPEROOM)
- Approved: approved by Customer Service
- Rejected: rejected by Customer Service
- Expired: order either not confirmed by the buyer nor approved by customer service within the allotted time frame.
When an order is reaching the expiration time, a reminder is sent to either the BUYER (if in PENDING status) or to Customer Service (if in CONFIRMED status).
Once the order expires, it cannot be reopened.
Filter or sort
- Filter your orders by: Status
- Order by Date
- Order in either alphabetical order or by newest\oldest
- Filter by order type
Delete
Should you want to delete an order, you can do that by clicking on the trash bin icon. Only orders in PENDING state can be deleted.
Add a note
A note can be added clicking on the Note Icon (available also from within the order, on the header: this information will be reported in the final Stealth order)
Additional information
If your account have access to both Seasonal and Replenishment orders, HYPEROOM will default to Replenishment.
Click on Switch to Seasonal to get go Seasonal orders (see the buyer's guide for Seasonal for details)
![Hyperoom OTB - Preprod - [Guest] - Microsoft Edge](https://media.screensteps.com/image_assets/assets/005/316/876/original/d3865d9d-222c-4a32-af22-f1dbcc7f79db.png)
HYPEROOM replenishment, as well as seasonal, exports data in both Excel and PDF formats for Catalogue, Wish-list and Cart
To execute the Export, locate and click on the Export icon.
An email with two separate links is sent from HYPEROOM to the e-mail of the account requesting the Export.
Catalogue Export - Excel example
Catalogue Export - PDF example
- For technical issues (Login troubles, error messages, etc) send an e-mail to hyperoom_support@net (see all the details at our support page)
- For requests related to the order, contact your customer service representative
Home page
Header
Catalogue
Product detail page
Add to CART
Wish-list
Reporting
Checkout
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