HYPEROOM Help center

Troubleshooting style visibility

Updated on

This article describes how to troubleshoot the most common issues and causes in terms of product visibility:

  1. Product not visible anywhere
  2. Product visible as dropped instead of valid
  3. Product visible as dropped instead of not being visible
  4. Product visible only outside a selling session
  5. Product visible on Web but not in APP

Most common causes

  • Wrong setup of any of the product attributes linked to visibility
  • Setup is OK, but recently changed and not yet synced
  • Wrong setup in one of the procedures responsible for the product Sync
  • Setup is OK, but something went wrong with either the data format, sync, or in HYPEROOM (BUG?)

Resolution

Pre-checks
  1. Check under the same conditions (brand\agent codes\session code\session parameters) before replying to the case, since something may have changed after the request was received
  2. As the questions:
    • Is it everywhere or just inside a session?
    • Was the product\color enabled\disabled recently?
    • Was the product priced recently?
    • Was anything else changed recently?
    • Is it on web or APP?
Style is not visible anywhere

Export iPad is set to No for the model

  1. Modello-parte
  2. Altre funzioni/ Abil. Collezione/ Abl. Multicollezione / Flag Exp Ipad
    • Valore N: non esportare
    • Valore S: esportare
UPDATE - Hyperoom - Gestione Dropped e visibilità prodotto.pptx - PowerPoint

Color is canceled (before the start of the campaign)

  1. Modello-parte
  2. Dati di base / Colori abilitati /Dati aggiuntivi / Flag Annullo: 1 e 2 = annullato
UPDATE - Hyperoom - Gestione Dropped e visibilità prodotto.pptx - PowerPoint

Color is blocked (before the start of the campaig)

  1. Menù: Blocchi stagionali oggetti
  2. Flag Blk. Valore x = bloccato

Item has no collection

This can happen for a system error (collection file being uploaded after the product file)

This can b

All the above are OK but were recently changed and no sync has happened since

Style is visible as dropped but should be valid

Color has been canceled after the start of the sale campaign

  1. Modello-parte
  2. Dati di base / Colori abilitati /Dati aggiuntivi / Flag Annullo: 1 e 2 = annullato
UPDATE - Hyperoom - Gestione Dropped e visibilità prodotto.pptx - PowerPoint

Color has been blocked after the start of the sale campaign

  1. Menù: Blocchi stagionali oggetti
  2. Flag Blk. Valore x = bloccato

Either one of the above is true, but it has been changed recently and no sync has been done yet

  1. Menù: Blocchi stagionali oggetti
  2. Flag Blk. Valore x = bloccato
Style is visible as dropped but should not be visibile

Color has been canceled after the start of the sale campaign

  1. Modello-parte
  2. Dati di base / Colori abilitati /Dati aggiuntivi / Flag Annullo: 1 e 2 = annullato
UPDATE - Hyperoom - Gestione Dropped e visibilità prodotto.pptx - PowerPoint

Color has been blocked after the start of the sale campaign

  1. Menù: Blocchi stagionali oggetti
  2. Flag Blk. Valore x = bloccato

Either one of the above is true, but it has been changed and no sync has been done yet

  1. Menù: Blocchi stagionali oggetti
  2. Flag Blk. Valore x = bloccato
Style is visible outside a session but not inside

Item is not priced

  1. Join the session and check if the item is visible (in case some time has passed since the request was received and possible a new sync has fixed the issue)
  2. From the session setup, check the pricelist
  3. From backoffice, download pricelist detail file and check if the item is priced for the pricelist (

Item was priced recently but not yet synced

  1. Join the session and check if the item is visible (in case some time has passed since the request was received and possible a new sync has fixed the issue)
  2. From the session setup, check the pricelist
  3. From backoffice, download pricelist detail file and check if the item is priced for the pricelist (
Style is visible on WEB but not on APP

APP is not synced

Restore data\update APP.

Additional information

How visibility works, per brand

Environment

  • PLM,
  • Stealth
  • HYPEROOM backoffice

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