- Open https://hyperoom.otb.net/buyer and click on Forgot Password
Do not enter anything in the Username field until you have completed the full procedure.
![login.otb.org - [Guest] - Microsoft Edge](https://media.screensteps.com/image_assets/assets/005/372/005/original/872023aa-b731-4a21-b2b2-77bd83a1a30b.png)
- On the Username field, type your BUYER's account e-mail and click Search to continue
Attention: if the following appears, it means that your account was not moved to the new authentication and you will need to Sign up for a new one.
- Click on Continue (OTB system will send you a verification e-mail)
- Check your inbox for a Forgotten Password verification e-mail sent by [email protected], copy the code and paste it in the Code box. Click on Check code to continue
Attention: should you be not receiving this e-mail, please check your SPAM folder. In case it's not there, send and e-mail to [email protected] and we'll follow up
- Click Continue once confirmed that the code was the correct one.
- Set a new password and confirm clicking on Change Password.
- The procedure is completed: you can now enter https://hyperoom.otb.net/buyer with your e-mail address + new password.
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