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Message "the user name is not valid or is not eligible to use this feature "trying to set the password as BUYER

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I'm trying to do the forgot password from https://hyperoom.otb.net/buyer.

On the following screen, I type my e-mail, hit search and the following message appears

202205247003306 - Zoom - Ticket - EriZone and 10 more pages - OTB Profile - Microsoft​ Edge

Resolution

  1. Go back to https://hyperoom.otb.net/buyer.
  2. Select Sign Up (instead of Forgot Password) to Register a new account (see all details in article How to register (Sign up) a new BUYER account on HYPEROOM)
login.otb.org - [Guest] - Microsoft​ Edge

Cause

On April 29th, we moved to a new authentication system, and migrated only profiles that had placed a cart at least once.

This error message pops up when trying to set the password with an e-mail that was not moved to the new system.

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