HYPEROOM Help center

Message "Something went wrong: Shortcode invalid. you are the owner of this selling session" trying to manually add on APP a selling session that is showing on Web

Updated on

Description

I created a selling session but I can't find it on the APP.

When I try to join with the code from the APP it says Something went wrong: shortcode invalid. You are the owner of the session

LetsView

Environment

HYPEROOM app

Sessions created on Web and opened on APP

Cause

Sessions created on web need to be synced with the APP before becoming visible

Yet, if you try to add them, the APP connect with the server and detect that the session code is already active and displays the error message

Solution

Hit SAVE YOUR WORK from the sync menù

Screenpresso image editor

If the session is not still not appearing:

  1. Make sure to have the latest APP version: if not, update it
  2. If you are already on the latest version, perform a restore data and download all content again
  3. Contact support

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