HYPEROOM Help center

Message "this email is not registered on HYPEROOM" trying to login to the APP (it works on the website)

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Description

I am unable to login into the App (website is OK). It lists my email only.  

When I click Login on the APP, states that my email is not registered

202101257004741 - Zoom - Ticket - EriZone and 7 more pages - OTB Profile - Microsoft​ Edge

Applies to

HYPEROOM APP, all brands

Cause

Trying to login with a BUYER's account, rather than a SELLER's.

In this case, being able to login on the Website is misleading, as it's the BUYER's side.

Resolution

Either do not use the APP or send an email to [email protected] and request an account (see How to request a HYPEROOM account to Sell or Explore content for details)

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